Shipping & Returns

Policy Terms

Shipping

We are pleased to offer free shipping to our customers on all products, particularly to customers in the United States, Canada, Australia, United Kingdom, Germany, New Zealand, and Israel.

Furniture Shipment

Your furniture order will be shipped when all items in your order are in stock and available for delivery. In the event that some or all items in an order have a lead time, the order will be shipped once the items with the longest lead time are available.

Split shipment is possible upon request. Items may be shipped before the displayed lead time if stock is available.

Shipping Time

Approximately 1 to 3 weeks for all shipments to the U.S. and everywhere else in the U.S.

*Shipping times are estimates only. If you live in a remote service area, including islands, shipping time may be longer. Remote service areas may be subject to additional shipping charges.

Shipping Methods

All furniture is fully assembled and shipped packaged by a third-party delivery service, or packaged by a third-party parcel service. Depending on the location and number of pieces in your furniture order, items may be shipped wrapped in a blanket or in a box. There is no charge for shipping.

With flat-rate delivery, an unlimited number of eligible furniture and selected non-furniture items can be delivered, per delivery address.

Third-Party Carriers

We work in partnership with various carriers and drivers, depending on item size, availability, and delivery location.

Availability

The estimated production or delivery time for each product is indicated on the product page. Lead times are "best estimates" and may change at any time. We will keep you informed of the progress of your order, but we thank you for your understanding in case of unforeseen delays.

Since our products are handmade and our priority is to provide you with the best, we are very demanding with our craftsmen and we carry out several tests to make sure that the products are of the highest standard.

Please allow 1 to 2 weeks for shipment of products in stock once the order has been confirmed.

Receiving Your Furniture Order

In the event of a delivery appointment with a third-party carrier, someone must be present at home to receive the delivery. Orders for furniture and accessories sent by a third-party parcel service do not require a delivery appointment.

Return Policy

You may return any new and undamaged item within 30 days of delivery. Please use the original packaging to ensure that your return arrives in new condition.

The customer pays the return shipping costs. Initial and return shipping charges are non-refundable. Orders for custom-made furniture and special furniture in large quantities cannot be cancelled and are non-refundable, as these items are made to order. A 20% restocking fee applies to all returns. Warehouse sales and discounted items are final sales and are non-refundable. 

Return Process

The following steps describe the returns process. The return process takes approximately 4 to 6 weeks, depending on the customer's location:

  • To begin, send an e-mail to customercare@artihandmade.com to inform us of your return request. We will approve or decline the request within 3-5 business days.
  • To process your return, we require a receipt or proof of purchase.
  • Once we've received the furniture, we'll inspect it and issue a refund to your card (less a 20% restocking fee and round-trip shipping).
  • Refunds may take 5-7 business days to appear on your account. If you have not yet received a refund, please check your bank account first. Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you've done all this and still haven't received your refund, please contact us at customercare@artihandmade.com.

In certain situations, only partial refunds will be granted (where applicable). Any item that is not in its original condition, that is damaged, or that is missing parts for reasons that are not due to an error on our part.

Exchanges (where applicable)

We will only replace items if they are faulty or damaged. If you wish to exchange a product for the same one, please send us an e-mail at customercare@artihandmade.com.

The delivery time of the exchanged product may vary depending on your location.

Damaged Items

Damage to goods in transit is rare, but can occasionally occur. If your furniture arrives damaged, we will do our best to repair it on-site or send you a replacement if necessary.

Please inspect your furniture carefully at the time of delivery and note any damage or defects within 24 hours of receipt, so that we can file a claim with our third-party delivery company.

Be sure to take photos of any damage to report to us immediately, and ask the delivery team to take photos too if they are on-site.

Please note any damage on the proof of delivery document and take a photo of this document to report to us.

Any damage that is not documented on the day of delivery will not be eligible for compensation by the third-party transport company. If you sign for the goods without noting any damage on the delivery document, damage cannot be claimed either.

If you ask the delivery team to leave your order at the door in case you are not at home, Artihandmade and the third-party transport company cannot be held responsible for any damage.

If your item arrives damaged, please email us within 24 hours at customercare@artihandmade.com with photos of the damage, as well as a photo of the delivery documents indicating the damage.

In your e-mail, be sure to include as much detail as possible about the delivery, as well as the condition of the item. If Artihandmade is not informed of damage within 24 hours of delivery, the item cannot be claimed.

If you refuse delivery of your furniture due to damage, the furniture will be returned to the local delivery terminal. If you refuse the order, please take photos of the damage and delivery documents and send them to us.

We will then examine and assess the condition of the furniture. Please note that the claims process for damaged furniture takes 2-3 months and our team will endeavor to replace or repair the item as soon as possible.

If you choose to ship your items via a carrier or forwarder outside our network, Artihandmade cannot be held responsible for any damage. If you request the third-party delivery service to hold or store your items, Artihandmade is not responsible for storage fees and cannot be held liable for any damages.

If you have any further questions about the claims process, please feel free to email us at customercare@artihandmade.com, and we'll be happy to help.

Sales and Discounts

Discount codes for sales do not apply to previous purchases and cannot be combined with other promotions. Discount codes must be applied at the time of payment during the discount dates displayed.